When a job comes back, put it right at no charge
A customer collects their unit, then brings it back because something wasn't fixed properly. You can now open a rework on the finished job: it's linked to the original, it costs the customer nothing, and it doesn't get counted as new work.
- Open it from the finished work order — the customer and the unit carry over, so there's nothing to re-enter.
- Nothing is billed, but you still record the parts and hours, so you can see what comebacks are costing you.
- Both work orders link to each other, so the full story is on the unit's history.
- The customer sees "no charge" and nothing else. Owners and managers are the only ones who can open a rework.
Reports no longer count a comeback as new work
Redoing a job used to make your numbers look better than they were — it counted as another job closed, and the mechanic redoing their own work looked busier. That's fixed, and there's a new rework panel on the overview.
- Jobs closed, turnaround time and technician hours all leave reworks out.
- A new panel shows how often work comes back and what it's costing you.
- Reworks still count towards how busy the workshop is right now, because the bay and the mechanic really are tied up.
The work order page opens for everyone again
Team members without settings access were hitting an error when opening a work order. The page now opens for everyone, showing labour as zero if no rate has been set up.